In case you are applying for a position where Spanish is a requirement or you have important Spanish partners, clients, or suppliers – knowing the most common Spanish phrases for work can help to improve your communication skills and create a better business relationship.
Making this extra step to learn Spanish business vocabulary can become the winning factor in the competition or in closing important international deals. It will help to gain confidence in written and spoken communication skills for the most common scenarios at work or in business.
Knowing some basic Spanish for business can make meetings go smoother and work relationships stronger. Not to mention that speaking another language can boost your career chances and salary.
Learning these key phrases will definitely make a difference, however, to become fluent in business Spanish or to prepare for an important business meeting, this might be not enough.
There are specialized business courses provided on online tutoring sites by native speakers through Skype. According to my experience, this is one of the most effective ways to learn Spanish for work.
I would suggest to check out the business course on Live Lingua. The first 1-hour lesson is free. But the course is suitable for upper-intermediate students and above. *Please note, it is not an affiliate link to the online school.
In this article, I collected several categories of Spanish phrases for work:
- Most common Spanish business vocabulary and phrases
- Essential phrases to write emails in Spanish
- Spanish customer service phrases
The 20 must-know Spanish business words for work
- director => director
- boss => jefe
- collegue => colega
- company => la empresa
- business meeting => reunión de negocios
- office => oficina
- working hours => horas de trabajo
- department => el departamento
- meeting room => la sala de juntas
- employment => empleo, ocupación
- staff => el personal
- salary => salario, sueldo
- appointment => la cita
- competitor => competidor (a)
- partner, business associate => el socio
- vacations => vacaciones
- sick leave => baja de enfermedad
- schedule => horario
- full time job => trabajo de tiempo completo
- part time job => trabajo de medio tiempo
- customer service => servicio al cliente
Most common business Phrases to learn in Spanish
|¿Tienes una tarjeta de visita?||Do you have a business card?|
|Tengo una reunión con Tim.||I have a meeting with Tim.|
|¿Tenemos un acuerdo?||Do we have an agreement?|
|La reunión es a las ..||The meeting is at..|
|Necesito ayuda, por favor.||I need help, please.|
|Es un placer conocerlo(a) finalmente.||It's a pleasure to finally meet you.|
|¡No te preocupes, todo está arreglado!||Don’t worry, everything is settled!|
|Por favor, enviame un correo electrónico.||Please send me an e-mail|
Writing emails in Spanish
Email language is a little bit particular. Same as in English, you will often use vocabulary which is not typically used in everyday speech.
The good thing about emails is that you have time to think about what you are going to say.
Here is the most common terminology used for letters and emails in Spanish.
Please note that in business email writing Spanish speakers commonly use the formal form “usted”.
|Querido (a)...||Dear... (informal)|
|Muy señor mío||Dear Sir (Formal)|
|Muy señora mía||Dear Madam|
|A quien corresponda||To whom it may concern|
|Espero que todo vaya bien||Hope you are well|
|Estoy escribiendo para preguntar acerca de…||I’m writing to enquire about….|
|No duden en contactarme.||Don’t hesitate to contact me.|
|Gracias por su correo electrónico||Thank you for your email|
|Quedo pendiente de su respuesta.||I look forward to your reply.|
|Saludos cordiales||Kind regards|
|Fue un placer conocerlo Señor Rodriguez||It was a pleasure meeting you Senior Rodriguez|
|Le agradezco por dedicar su tiempo||Thank you for taking the time|
|Con relación a nuestra conversación telefónica||Further to our telephone conversation|
|Le adjunto…/Le adjuntamos||Please find enclosed|
|Para cualquier cosa estoy a su disposición||I am at your disposal for anything you need|
|Agradeciéndole de antemano su cooperación||Thank you in advance for your cooperation|
Spanish customer service phrases
Regardless of the industry, there are often situations when a customer is experiencing a problem with a product or a service.
Every customer service representatives run into these situations, whether it is English speaking customers, Spanish or any other language.
Preparing yourself to deal with complaints in Spanish will make providing excellent customer service easier because you will know just the right phrases.
Greetings & Welcoming
Every conversation starts with the greeting:
- Buenos días => Good morning
- Buenas tardes => Good afternoon
- Buenas noches => Good evening
Remember that starting the phone conversation with “Hola” might be considered to be an unprofessional way to answer a customer service phone call.
After the greeting, depending on your position or type of clients, you can use any of the following Spanish phrases for phone conversation.
Please note, that when answering the phone if Spanish speakers don’t know the gender of the person calling, they usually use indirect object pronoun “le”.
If the person calling is female they use direct object pronoun “la”.
If the person calling is male, the direct object pronoun is “lo”.
¿Como puedo ayudarle? => How can I help you? ( male or female)
¿Como puedo ayudarla? => How can I help you? ( female)
¿Como puedo ayudarlo? => How can I help you? (male)
|"Grupo Martines". Mi nombre es Elena. ¿Como puedo ayudarle?||"Martines group". My name is Elena. How can I help you?|
|Gracias por llamar al "Grupo Martines". Elena habla. ¿Como puedo ayudarle?||Thank you for calling "Martines group". Elena speaking. How can I help you?|
|"Grupo Martines". Habla con Elena. ¿Cómo puedo ayudarle hoy?||"Martines group". Elena at your service. How can I assist you today?|
|Gracias por llamar al "Grupo Martines", mi nombre es Elena. ¿Cómo puedo ayudarle hoy?||Thank you for calling the "Martines group", my name is Elena. How may I assist you today?|
|Estoy a su servicio
||I am at your service|
Acknowledging the Customer
The language that we use has a tremendous impact on customer emotions. Here are the examples of positive phrases in Spanish to recognize the customer issue and show them your empathy.
|Lamento escuchar que tiene estos problemas.||I’m really sorry to hear that you are experiencing these issues|
|En primer lugar, quiero disculparme por la mala experiencia que ha tenido.||First of all, I want to apologize for the bad experience you have had|
|Lo resolveremos lo más pronto posible.||We will resolve this as quickly as possible.|
|Gracias por hacernos saber. Agradecemos sus comentarios.||Thank you for letting us know. We appreciate your feedback|
|Gracias por traer esto a nuestra atención.||Thank you for bringing this to our attention|
|Estoy totalmente de acuerdo con usted||I totally agree with you|
|Me doy cuenta de que esta situación es difícil, pero intentemos encontrar una solución.||I understand that this situation is difficult, but let’s try and find a solution|
Clarifying things, if you didn’t understand something
When talking on the phone, there is a chance to have a poor quality of the call. In this case, try to clarify the sentence in order not to miss anything important. You might use the following Spanish phrases.
|¿Podría hablar más despacio por favor?||Could you speak more slowly, please?|
|¿Podría explicar eso de otra manera, por favor?||Could you explain that in different way, please?|
|Me temo que no entendí eso||I am afraid I didn't get that|
|¿Podría repetir eso por favor?||Could you repeat that please?|
Resolving the issues
|No lo sé, pero lo descubriré por usted.||I don't know, but I will find out this for you.|
|Puedo comprobar eso por usted.||I can check that for you.|
|Investigaremos este problema de inmediato y nos pondremos en contacto con usted.||We will investigate this issue immediately and get straight back to you.|
|Esto será arreglado para usted mañana.||This will be fixed for you by tomorrow|
|Le pasé esto a nuestro equipo.
||I've passed this on to our team.|
If you need to give guidance
Many customer issues are resolved by providing guidance and instruction. These instructions must be carried in a friendly and genuinely helpful way. They shouldn’t be complicated to ensure the customer understood the right information. Here are some ideas.
|Esto es lo que puede hacer para solucionar este problema.||Here is what you can do to resolve this issue.|
|Le recomendamos que ( describe the action)
||We recommend that you ( describe the action)|
Concluding the conversation
How the conversation is finally closed is very important as this will be the last interaction between the customer and the service agent. Here are a couple of examples of conclusion phrases in Spanish that are relevant after a successful service call.
|¿Hay algo más en lo que pueda ayudarlo?
||Is there anything else I could help you with?|
|Feliz de ayudarlo(la).||Happy to help.|
|Ha sido un placer asistirle.||It was a pleasure to assist you.|
|Gracias por ser nuestro cliente.||Thank you for being our customer.|
Other resources to learn Spanish for business
Specialized online business course with a native tutor in Skype
They offer several courses, including Spanish business courses, Spanish for office, presentations and negotiations in Spanish, Spanish for computers and medical Spanish.
Each course consists of 10 lessons and has a dialogue section, specialized vocabulary, and a wide variety of exercises.
A book created for professionals who are already working in the field and for those who are just starting. The book is covering different business topics.
The book consists of 20 chapters that include information about the business environment of Spain and Latin America. Also, the book contains role-plays, dialogues, exercises, grammar instructions, up-to-date practical advice, and even links to various carefully-selected websites.
So here you have it 75 most common Spanish phrases for work. I hope you will find them useful. You can also check out other articles with Spanish phrases that I created earlier: